ASI Answers to FAQs

Safer Return to Campus   COVID-19 Resources   Virtual Help Desk

ASI Facilities Extended Closures Through 2020-21 Academic Year

All ASI-operated facilities (the BRIC, BSC, and Children’s Center) will extend fall closures through the 2020-2021 academic year, unless conditions improve and ASI receives approval to begin reopening. We are aware of the changing nature of the situation and are following the recommendations from public health agencies, including Los Angeles County Department of Public Health and the Centers for Disease Control (CDC). We will continue to communicate relevant and updated information to you. Please continue to care for yourself and one another as we keep our campus community safe and healthy.

For the status of ASI facilities and services, please visit the Contact/Hours webpage for updated hours of operations. The ASI Events page lists ASI online events now available to you wherever you are learning. Also, the ASI FAQs page addresses topics such as travel, ASI operations and club accounts, and ASI fees. If you have questions regarding ASI events, services, or facilities email Cathy Neale, associate director of marketing, at

The Pantry is available to all Broncos who feel they are in need. As a customer-choice pantry, individuals are empowered to shop for what they need and want, in order to meet their dietary needs. The Poly Pantry located in the Bronco Student Center (BSC) is temporarily closed however Poly Pantry 2 Go provides a no contact, curbside pickup service. This model for serving Broncos in need will be different but will be accessible and put the safety of students and Poly Pantry staff at the forefront. Visit Poly Pantry to learn more about the new Poly Pantry 2 Go program and for frequently asked questions. For additional questions, please contact Alyssa Christiansen, the ASI Cares Coordinator, at (909) 869-2343 or email

Children’s Center will extend current closures through the 2020-2021 academic year, unless conditions improve and ASI receives approval to begin reopening.

Refund Information on Tuition, Mandatory and Campus-Based Fees

  • Tuition & Mandatory Fees (Student Success Fee, IRA, ASI Fee, Facilities & Operations Fee, Mandatory Health Fee, and Health Facility Fee)

    Cal Poly Pomona is following the policies and guidance of the California State University Chancellor’s Office governing tuition and fees. All CSU campuses remain open for business subject to State of California mandated restrictions, including stay at home, physical distancing, and remote working and learning orders and protocols. Instruction on all CSU campuses continued throughout the Spring term and was conducted by virtual means on a temporary basis to ensure student and employee health and safety, and to maintain degree progress despite the current public health crisis. Although instruction in the Fall term will also be largely remote, the CSU has devoted considerable resources to ensuring that students’ education and degree progress is not disrupted.


    Additionally, many if not most of the CSU’s programs remain available to students via remote or reduced physical distancing access, as well as new and additional programs and services developed to adapt to and provide virtual instruction, virtual academic support, telehealth services, virtual career counseling and placement services, and virtual student government, just to name a few. As a result, tuition and campus fees will generally not be refunded or reduced, except in accordance with campus policies and procedures consistent with CSU policy Title 5 CCR § 41802.


    If you have questions, please email the Division of Administrative Affairs at


    *If a student is due a refund and they have a past due balance, the system will apply the refund as a credit to the past due balance.


    Visit the Student FAQs page on CPP Health Alert for more information regarding fee refunds.

  • Can we get a refund for ASI fees?

    The University ASI Facilities & Operations Fee falls into the category of mandatory campus fees which will not be refunded.


    You can find the CSU policy here:
    If you have additional questions about the policy, please email

  • Children’s Center

    Will I be charged fees while the Children’s Center is closed?


    For subsidized families, effective April, May, and June 2020, the Children’s Center will not collect any family fees from subsidized families. Should the center reopen and resume services earlier than anticipated, fees will be waived for subsidized families for the remainder of the 2019-2020 school year that ends June 30, 2020.


    For private pay families who paid tuition for March, once the Children’s Center reopens, the staff will be calculating a prorated refund for payment of care beyond March 13, 2020. The Children’s Center will not be collecting any tuition from private pay families during the closure.

ASI Fees

The COVID-19 pandemic has had significant impacts on many of those in our campus community, including cutbacks and job losses. It’s likely the notion of sacrificing a college education has crossed our students’ minds, or perhaps they’ve considered temporarily postponing college until things get better. At the heart of this issue is money. So why do students have to pay “mandatory” fees such as the ASI fee and the ASI Facilities & Operations fee to attend CPP? Why do such fees exist and what purpose do they serve? And, why do students have to pay mandatory fees when not on campus during this crisis? Let’s break it down together.

Visit Student Fees

  • What is a mandatory fee?

    Mandatory student fees pay for programs, services, and spaces that students decided they wanted and imposed fees on themselves and future students at Cal Poly Pomona. Traditionally mandatory fees are initiated and adjusted by students through a student referendum. Similar to community-based taxes, all current students vote in a student referendum to self-impose mandatory fees so they can have campus amenities e.g., student representation and governance, student clubs and organizations, non-classroom student buildings, and services and programs designed for them based on their needs during their time at Cal Poly Pomona.


    Mandatory fees can also be initiated by Alternative Consultation, which is a process used when the university president determines a fee referendum is not the best mechanism for appropriate and meaningful consultation with students. For example, in 2010, the alternative consultation process was used to determine if students supported funding the construction of the student recreation center, now called the Bronco Recreation & Intramural Complex (BRIC). The alternative consultation process for the Student Recreation Center Initiative was done by giving presentations and polling incoming freshmen at summer orientations in 2010, rather than a traditional referendum of the entire student body, as this was the first group of students anticipated to be affected by the fee increase because the recreation center would take four years to construct. The majority of the polled freshmen were supportive of a fee increase to pay for the facility. The ASI Senate and Fee Advisory Committee recommended a fee increase of $140 per quarter for a new student recreation center effective with its opening in fall 2014.

  • Why do such fees exist and what purpose do they serve?

    Cal Poly Pomona (CPP) has six mandatory student fees: the ASI fee, the ASI Facilities & Operations (F&O) fee, the Health Medical Facility fee, Student Health fee, Instructionally Related Activities fee, and the Student Success fee. CPP annually allocates the revenue from the ASI fee and the ASI F&O fee to the Associated Students, Inc., a non-profit corporation governed by a student board and run by part-time student employees and professional staff. The ASI mandatory fees cover the cost of student representation and governance, funding for student clubs and organizations, student services and programs, and debt payments and other expenses to construct and run the ASI-operated facilities: Bronco Student Center (BSC) and Bronco Recreation and Intramural Complex (BRIC).

  • Why do students have to pay mandatory fees when not on campus during this crisis?

    During the COVlD-19 crisis, ASI representation and governance, student club and organization activities, and ASI programs and services have been moved online, which still costs money. Student leaders are working remotely, and student programs and services are available online or through other virtual methods so students can still access them while learning off campus. Beyond staffing, expenses for online programs and services includes contracts with artists, performers, and vendors; software and digital infrastructure; and costs associated with making content accessible.


    Additionally, even though ASI facilities are temporarily closed, the operating costs and bond debt payments to cover the cost of construction do not go away. And maintaining clean, safe, and up-to-date spaces is essential for when students return to campus. Funds to pay for these costly projects are planned for and paid from the ASI reserve funds, which is where any unspent revenue is captured. Examples of recent and future projects include: BSC Air Handler Replacement Project $2M, BRIC Swimming Pool Restoration $400K, Games Room Etc. Additional Seating $152K, and July 2020 BSC restoration from water damage caused by a broken pipe during the COVID-19 building closure $TBD.

Health, Food and Housing Resources

  • How can I access services offered by the City of Pomona?

    The City of Pomona COVID-19 Action Committee has put together a comprehensive list of resources, including information on testing locations, drive-up and traditional food pantries, mental health services and more. This list is accessible online by visiting You may also gain additional information by calling the hotline at (909) 620-2311.

Student Clubs and Organizations

  • Travel Suspension

    Has travel been suspended?

    All non-essential and international travel has been eliminated through June 30, 2021.

    Can we be reimbursed if we have already paid for travel expenses?

    Yes, you can be reimbursed. Please submit proof of payment (receipt) and proof of cancellation.

    What is proof of cancellation?

    Proof of cancellation may come in many forms depending on the company’s policies and procedures. This item can be a receipt, confirmation, or newly updated statement of account.

    Can we travel if we will not be requesting reimbursement?

    Per the Centers for Disease Control as well as state and local public health agencies, it is recommended that you limit travel for the protection of the community. However, it is not within the jurisdiction of ASI or the University to manage students travel while off campus, when not on University business.

    Can I use my Agency account instead of ASI account to fund my trip?

    Unfortunately, this is not possible due to the signed Agency Fund Agreement.

    Is there going to be a way to electronically submit paperwork if your office closes?

    Yes, please email your Budgets, Disbursement Requests and Purchase Orders to

    Are you closed?

    No, Financial Services is working remotely processing financial documents. Visit the Financial Services webpage for information regarding virtual procedures.

    What if we already left, can we still be reimbursed? We did not see the notice until it was too late.

    Yes, you may be reimbursed. At this time, all groups with Travel Authorizations on file have been contacted directly. If you are a group member who left campus without knowing about the suspension, please contact Financial Services.

    What if the refund is in the form of a credit, can we still be reimbursed because we need the cash, or because we will not use the credit in the future?

    It may be possible, please collect as much documentation as possible. Reimbursement issues will be resolved on a case-by-case basis.

    Can exceptions be made for important events?

    Possibly, Travel Exceptions for “essential” travel will be granted by the Dean of Students Office. Please fill out the form and submit to the Dean of Student’s Office.

    What states are banned for domestic travel?

    For an up-to-date list of states that are currently subject to California’s ban on state-funded and state-sponsored travel, please visit the Domestic State Travel webpage.

  • Electronic Form Submission

    Are you closed?

    No, Financial Services is working remotely processing financial documents. Visit the Financial Services webpage for information regarding virtual procedures.

    Is there going to be a way to electronically submit paperwork if your office closes?

    Yes, you may email Purchase Order and Disbursement Requests to Financial Services at Please see instructions for options on electronic approval/signatures below.

    Will you be accepting electronic signatures?

    Financial Services is accepting electronic signatures/approval during the social distancing period. There are three options on how to complete this process.

    1. Printed Paperwork – manually sign, and scan or take a picture of paperwork. PDF and JPEG files are acceptable.


    2. Adobe Sign using Acrobat – Use Adobe Acrobat to create your own personalized signature and electronically sign the document.


    3. Type your name – Type your name in the signature field. Then email the document to Financial Services at Keep reading! When you email the form, copy (cc) two authorized signers on your account. One student authorized signer (other than yourself) and an advisor. Both the authorized signer and advisor can reply to your email with “approved.” Financial Services will save the email as proof of approval.

  • Budget Request

    Will a large carryover affect how much funding we receive from our council?


    No, carryover will have no effect on your annual allocation.


    How do I fill out the Budget Request Packet?


    You may visit the training library on our webpage and look over the Budget Training Workshop PowerPoint slides.


    Do I need to include quotes/flyers with my budget request?




    Do I submit  Budget Request to Financial Services?


    No. Submit the ASI budget request packet to your council?


    Can I use mid-year funds for another expense since our trip has been cancelled due to the national health crisis?


    No. Mid-year budget allocation award was approved for this specific purpose (trip), the funds may only be used for this purpose.


    Will you be accepting electronic signatures?


    Yes. Please refer to our electronic signatures standards in the Electronic Form Submission section.


    Will the Budget Request deadline be extended?


    At this time, we do not have any plans to extend Budget deadlines. However, as the situation evolves, we’ll provide new guidance as appropriate.

  • Cash or Check Deposits

    Can clubs and orgs make cash or check deposits into their ASI accounts during the closure?


    Yes, deposits can be made by appointment only. Please email to schedule your appointment.

Campus Recreation/BRIC Members

For BRIC membership or Campus Recreation questions, please contact Scott Macleod, member services coordinator at

For Cal Poly Pomona frequently asked questions, please visit the General FAQs on the Cal Poly Pomona website. The university’s Health Alert website will continue to share important news, announcements and resources.